Contact Information

The Pennsylvania Department of Health, Division of Nursing Care Facilities, administers the Commonwealth contract to provide nurse aide registry services.

Division of Nursing Care Facilities
Room 526, Health & Welfare Building
625 Forster Street
Harrisburg, PA 17120
800-254-5164
717-787-1816

To inquire about the annotation of nurse aide registrations

Pennsylvania Department of Health Nurse Aide Registry and Nurse Aide Testing managed by Credentia

Credentia
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746

Registration and Scheduling Services: 888-204-6249

Assistance in accessing your CNA365 account to schedule, reschedule, cancel an examination or to view your score report.
Request an excused absence
Obtain information regarding your examination

Registration and Scheduling Services Hours of Operation
Monday - Friday: 8:00 a.m. - 11:00 p.m. EST
Saturday: 8:00 a.m. - 5:00 p.m. EST
Sunday: 8:00 a.m. - 4:00 p.m. EST

Clarify information about the Registry
Assistance in accessing your CNA365 account to change your current address or name once you are on the Registry, or to complete a renewal or reciprocity form.
Obtain information regarding reciprocity
Obtain information on continued enrollment on the Registry

Registry Hours of Operation
Monday – Friday 8:00 a.m. – 5:00 p.m. EST

Download a Candidate Handbook
View the Nurse Aide Practice Written Examination
Verify your status on the Registry
Find training information on accessing your CNA365 account and functionality.

Pennsylvania Department of Education

The Pennsylvania Department of Education approves Pennsylvania nurse aide training programs.

Division of Postsecondary and Adult Education
333 Market Street
Harrisburg, PA 17126-0333
717-783-6974
Hours of operation: 7:30 am - 4:00 pm

To obtain information regarding training requirements
To obtain a list of approved training programs

Credentia
Credentia is responsible for registration, scheduling and administration of the NNAAP examination.

Credentia
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746

888-204-6249
Monday – Friday 8:00 a.m. – 11:00 p.m. EST
Saturday 8:00 a.m. – 5:00 p.m. EST
Sunday 10:00 a.m. – 4:00 p.m. EST

Pennsylvania Department of Human Services

Long-Term Care Provider Services
P.O. Box 8025
Harrisburg, PA 17105
717-772-2570
Hours of operation 8:00 am - 4:30 pm

To obtain information/assistance regarding federal regulations for reimbursement from nursing facilities to employed nurse aides
To acquire help with any discrepancies in eligibility for reimbursement
To provide test instruments, testing services and to transmit information to the Nurse Aide Registry